Secrets to Finding Information Technology Services in Orlando

The majority of small businesses fail within two years of a cyberattack or natural disaster. Make sure you have an MSP so it doesn’t happen to your business.  

Information Technology Services

Finding the right managed service provider (MSP) for information technology (IT) becomes more confusing every day. MSPs provide monitoring and maintenance of a company’s network, applications, infrastructure, and security. But not all MSPs offer all these services, and some MSPs are restricted to a specific technology or market segment. How can you be sure you are getting the best IT services for your company? Here are a few secrets for finding the best information technology services in Orlando.

Monitoring and Maintenance

Every MSP offers monitoring and maintenance, but the services that are included can vary significantly. Some MSPs provide basic services, such as checking the performance of the devices on your network and notifying you if there is a problem. Other MSPs offer a more comprehensive set of services such as

  • system backups
  • disaster recovery
  • cybersecurity

Maintenance is part of the monitoring package and involves keeping your network and its devices operational. It may include keeping your software up-to-date.

The secret to finding the best MSP for your organization is to determine what devices are covered under a maintenance agreement. Will they cover a phone system, a copier or scanner if they’re connected to the network? How about firewalls, routers, and modems? If they support software maintenance, is it for all applications or just the operating system?

Backups

MSPs offer data security services, ranging from periodic to full backups. Most MSPs provide some level of data backups. Where the backup resides depends on the provider. Your backups could be stored on a different server on your network. They could be housed at the provider’s location or in the cloud. You’ll need to make sure that you have access to the backups during your operating hours.

Another secret to finding Information Technology Services in Orlando is to ask MSPs what data will be backed up. Are they going to back up all the company’s data or just certain types such as financial or customer data? How frequently will they do a system backup? Will they perform daily incremental backups? Will someone be available to help you restore your system?

Disaster Recovery

In a hurricane zone such as Orlando, disaster recovery should be a top priority for any business. The Federal Emergency Management Agency (FEMA) estimates 40% of small businesses fail immediately after a natural disaster. About 25% will close within 12 months. Within a year of a natural disaster, 65% of small businesses will fail. If an IT provider doesn’t offer disaster recovery services, it may be wise to move on.

A little secret to finding the right MSP is to ask them what their disaster recovery plan is. If you are depending on them to get you back in business, you need to make sure they are going to be there.

Cybersecurity

Many small businesses don’t see cybersecurity as a serious threat. They feel they are too small to be a target. Think again. About 43% of all cyberattacks are targeted at small businesses, and the average cost for a cyberattack averaged $200,000 in 2019. Finding an MSP that provides cybersecurity is a better option than using two different companies for your managed services and security.

The secret to finding the best Information Technology services in Orlando is to contact SemTech. They offer monitoring and maintenance of all network-connected devices, including copiers, printers, and scanners. They provide regular backups and disaster recovery. And their staff of cybersecurity specialists can protect your network for external attacks.