Orlando IT Consulting By SemTech IT Solutions

All businesses exist to fulfill a specific niche in the market, but few small and medium-sized companies have the in-house IT skills needed for today’s computing demands. SemTech is an Orlando IT consulting company that provides quality technology outsourcing services.

According to a Deloitte survey, 59 percent of respondents said that outsourcing lowered their costs. In comparison, 47 percent believe that it helps them to find unique solutions for their capacity issues. Although we serve businesses of all sizes, our solutions are especially beneficial for smaller companies that do not have the time or finances needed to build an in-house IT team. They would instead use their money to grow their business.

SemTech’s IT Consulting In Orlando

We offer your bus an extensive array of technology services to businesses throughout Florida. Let us take the hassle of planning, implementing and sustaining your business technology infrastructure and provide you with new, innovative technologies.

Our services include:

Document Management as a Service

In a traditional sense, document management involves the organization and filing of all types of paper documents, including letters, contracts, employee data, client information, invoices, and intellectual property, among others. In many offices, files containing these documents take up a massive amount of real estate, often occupying entire rooms. Companies may sometimes require extra storage space for seldom-used or expired documents.

Coopers & Lybrand report indicates that, on average, employees spend only a tenth of their workday viewing documents, but nearly half their time looking for or filing the same documents.

With SemTech’s document management solutions, you can now digitize existing paper records and organize all your digital documents with ease. By signing up for our cloud-based solution, we will relieve you of the burden of storing and securing physical records and free your staff to perform more productive tasks.

Some of the features of our digital document management service are:

  • Usability
  • Document sharing and collaboration
  • Version control
  • Image scanning and OCR
  • Electronic signatures
  • Workflow automation
  • User permissions
  • Mobile functionality

SemTech Connect VoIP Solutions

Cloud PBX services, also known as virtual PBX or hosted PBX, is an IP-based business telephony solution we provide and accessed via the internet. Instead of hosting software on your server, the service is hosted entirely in the cloud. An essential benefit of utilizing a hosted PBX system in the cloud is its affordability. Since the PBX system is a service, there is no need to purchase any equipment besides VoIP-capable desktop phones.

The benefits of using a cloud PBX system include:

  • Cost efficiency
  • Scale
  • Outsourced maintenance
  • Reliability
  • Disaster recovery

Unified Communications and Collaboration Solutions

With the evolution of technology and the realities of working in a post-COVID-19 world, we are now in an era where the workplace is not an individual desk, computer screen or phone. Professionals now have the freedom to pursue opportunities from wherever they are across the world as long as they have an internet connection and the right devices.

With more than 50% of the world’s workforce starting to adopt remote working as standard, your business needs to cater to users who do not want to be tied down to physical locations or tethered by wires.

SemTech IT Solutions provides a suite of unified communications (UC) and collaboration tools for your growing business’s touchpoint.

Our UC software offers a range of benefits and features that include:

  • Calling: The UC software interface lets your employees make and receive phone calls directly from their dashboard, eliminating the need for desk phones.
  • Voicemail: You can view all your voicemail messages from a single screen and enjoy transcription services.
  • Enterprise Contacts: You can automatically access and manage all your business contacts within the interface.
  • Meetings / Video: Scheduling, management, and holding videoconferences and conferences where the participants can control their meeting settings and share their screens.
  • Chat: You can now reach anyone within your organization via chat at the click of a button.

Contact Center

Customer Experience Maturity Monitor report shows that 81 percent of businesses with strong competencies and capacities to deliver exceptional customer experiences outperform their competitors.

The SemTech IT Solutions Contact Center (CC) is a new generation of call center solution offering unique functionality and tools. You can provide your customers with exceptional experiences by providing them with popular digital communications formats: social media, live chat, email, and text messaging (SMS).

Additional revenue and operational benefits of the Call Center system are:

  • Customizable dashboards
  • Advanced call distribution (ACD)
  • Screen pops and database integration
  • Skill-based routing, as well as detailed analytics and reporting
  • Flexible deployment options. They include stand-alone or Over the Top (OTT) with nearly any third-party environment.
  • Increased overall revenues, higher repeat revenues, and more profitability

The Contact Center provides managers and employees within your organization with detailed customer information in one user-friendly interface. The system seamlessly integrates with your database and CRM to put vital data in front of you at a glance.

With workforce management and a suite of administrative tools built-in, you can reduce duplicated requests for customer data and automate routine tasks to ensure adequate staffing levels.

The Contact Center aims to increase your productivity and provide a happy, positive environment for your employees and customers.

Mobile Telephony Integration App

Today’s employees want to work from wherever they are. It also means that they demand telephone accessibility on their mobile devices. This always-connected environment is vital, as a recent study shows that up to 80 percent of all business communication phone-based.

Regardless of whether your employees are at home, in the office, or on the road, our mobile app allows them to make and receive business calls. A key advantage of our app is that it ensures the availability of your key personnel at all times since it forwards calls to your office number directly to their mobile phones.

A few of the extensive list of features are:

  • One-click to join conference calls
  • Extension dialing to coworkers
  • Corporate and personal phone directories at an employer’s fingertips
  • Access to company international distance and dialing plan
  • Management of what device rings when someone calls an employee’s business number
  • Listen to and manage voicemail.
  • View recent calls
  • Manage virtual attendant settings

We Provide the Best Orlando IT Consulting Services

Semtech’s Orlando IT Consulting Services will meet your business’s unique needs and help you address your computing challenges through simple and innovative solutions. We provide your business with security services to ensure safe collection, the transmission of your corporate data. Our telephony and cloud services are affordable, so you get end-to-end solutions at a fraction of the cost of setting up your own IT department and hosting infrastructure in-house.

Contact Semtech IT Solutions for managed services to fit your growing business’ technology needs.

Information Technology Aligned With Your Business Goals?

SemTech IT Solutions is a complete IT services & IT support company working with organizations in Orlando.

  • Nick AlloPublished on September 11,2020