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Cloud-based integrated voice and video voice services are popular platforms for businesses to manage their communications services. Cloud services allow remote employees to use the same phone system as office-based workers. With the rise of home-based workers, these services are growing and experiencing growing pains in some instances.
According to Gartner, “By 2022, 74% of organizations will move at least 5% of their normally full-time, on-site workers, who had switched to working from home temporarily, into permanent remote-working positions.”
Selecting a UCaaS for your business may be confusing since there are many services and options available. This article provides two leading platforms, SemTech Connect and RingCentral, to help you decide which communications solution is best for your business.
Unified Communications as a Service (UCaaS) is an integrated platform of solutions, including voice, data, and video services. UCaaS delivers communications services through the cloud and offers additional services such as mobile apps, online conferencing and contact center applications.
We have created a side-by-side comparison between SemTech Connect and RingCentral. Prices and feature selections are subject to change at any time.
| SemTech Connect | RingCentral | |
| Price per month | $24.99 / user
Avg. MSRP |
$24.99/user/mo
Standard Plan |
| Unified Platform | YES | YES |
| Contact Center | YES | YES |
| Account Manager | YES | NO |
| VOIP PBX | YES | YES |
| MOBILITY | YES | YES |
| SMS | YES | YES |
| VIDEO Conferencing | YES | YES |
| IVR | YES | YES |
| WFM | YES | YES |
| Webphone for In/Out Calls | YES | YES |
| Internet fax | YES | YES |
SemTech Connect is a UCaaS solution sold through resellers. They offer a full suite of services, marketing support and technical support for their partners.
The Corenexa platform includes:
SemTech Connect features and assets include on-premise PBX and VOIP phone services, a mobility app, SIP trunking, SMS services, workforce management (WFM), and IVR SD-WAN and Voice2Text services.
SemTech Connect is sold by over 800 resellers, managed service providers, and solution partners. As a white-label solution, you may not be aware your service provider offers the SemTech Connect solution as part of their overall offering. Many partners provide value-added services to enhance the package with added support, integrations, and phone and video equipment products.
RingCentral is an industry-leading UCaaS solution and ranked by Gartner as one of the two top UCaaS solutions. It offers a full range of services, telephony equipment and integrations with other software vendors, including Salesforce, Zendesk, Canvas and Smarsh.
According to the Gartner report, “RingCentral is a Leader in this Magic Quadrant. Its RingCentral Office service focuses on telephony, messaging, meetings, SMS/MMS and fax services.”
RingCentral is sold directly to businesses and through a network of managed service providers and resellers.
SemTech provides IT support services and consulting to businesses throughout Central Florida. Our engineers and technical experts can help small business owners and IT leaders manage day-to-day helpdesk needs, provide cybersecurity, networking, communications and virtual CIO services. Visit the SemTech IT website or call (407) 830-1434.
Information Technology Aligned With Your Business Goals?
