We hear from Orlando business professionals all the time with questions about how to better manage and optimize IT resources. More and more professionals are looking to outsource the management of their company IT to a professional provider. However, many professionals aren’t sure where to start their search for professional IT services. Fear not – we’re on a mission to help business leaders take and informed and strategic approach to finding reliable IT companies in Orlando.
Finding the right IT support can be a real game-changer for businesses of all shapes and sizes. When your internal team no longer has to worry about pesky tech issues, your business will run more smoothly and work will get done more efficiently. But knowing what to look for when it comes to managed IT services sometimes leaves business leaders scratching their heads.
The truth is, finding the right IT support doesn’t have to be mission impossible. All you have to do is go into your search with as much information as possible. Specifically, there are certain things you should consider when comparing different IT companies. We’ve put together a list of the top considerations you should make before investing in an IT provider.
Here’s the top 10 things to consider when searching through Orlando IT companies:
Let’s face it – in today’s competitive and cost-focused business environment, price is everything. When it comes to managed IT services, understanding what you’re paying for and how the pricing is determined is critical. IT companies use a variety of pricing models and knowing the kind of model you’ll be billed on is a great way to determine what the investment will cost you.
When searching for an IT provider, ask yourself (and the managed service company) the following questions:
IT providers usually offer a wide range of managed IT services and supports. However, most providers have specific areas of focus or specializations. These specializations are usually the things that an IT provider is best at. Before you invest in an Orlando IT company, be sure to do some research on their areas of expertise and try to find a company whose specialization meets your IT needs.
When researching different IT providers in Orlando, ask yourself the following questions about each provider you consider:
The fact of the matter is, the best endorsement for an IT provider is the testimonials offered by their current or past customers. So, when you’re looking for managed IT services in Orlando, be sure to ask them for testimonials and speak directly to clients they’ve worked with if possible.
Here’s the top things to ask when talking to a provider’s previous or current clients:
When your systems are down, your business productivity grinds to a halt. That’s why you need to ensure you develop an idea of how each provider will respond when you’re facing technical trouble. When it comes to IT support, not all IT providers are created equal. Make sure you understand a provider’s approach to IT support before making an investment.
Here’s some questions to ask when trying to examine a provider’s approach to IT support:
Next, be sure to also develop an idea of what makes each provider unique. Basically, what is it about an IT provider that set’s their approach to customer service apart from the rest? By getting to know the little things that make a provider special, you’ll know which provider’s approach to service is the best fit for your business.
Here’s some things to consider:
Make sure the different Orlando IT providers that you consider have a good reputation. Not just in terms of customer service, but also in terms of technical expertise. Nothing beats the peace of mind that comes with an IT provider who has reputable experience.
Ask yourself the following questions:
Approach to Contracts
Before you sign anything, make sure you have a clear idea of how each provider approaches their service agreements. It’s important to know what you’re committed to when you sign an IT service contract. Every IT company has a unique approach to service contracts, so make sure to do your research on this before you sign on the dotted line.
Here’s some questions to consider about service contracts:
Communication & Record Keeping
When it comes to efficient and effective IT support, what’s more important than strong lines of communication and detailed record keeping? By keeping lines of communication open and making sure that IT services are documented efficiently, you’ll eliminate guesswork and ensure that your IT service and support are as streamlined as possible.
Here’s some things to consider when it comes to communication and record keeping:
Business Liability Insurance
Unfortunately, your business always needs to be prepared for the worst-case scenario. What’s worse than spending a bunch of capital on new IT equipment only to see it broken or damaged by the IT provider you’ve outsourced too. It’s very important to consider whether or not the provider you invest in is covered by liability insurance.
Here’s a few questions to ask:
Finally, you want to make sure you understand the key customer service cornerstones that each provider prioritizes. It’s incredibly important to know the people you’re dealing with – both in terms of expertise and service. It’s only when you know who your provider is that you can rest assured you’ll get the service and support you deserve.
Here’s some final questions to consider:
Now that we’ve created a detailed guide that includes everything you should consider when searching for IT support, the only thing left to do is find the right provider. We’ve listed some final tips and tricks below to help guide your search.
Here’s some final tips and tricks for finding the right IT provider in Orlando:
If you’re already on the hunt for a strategic and reliable IT provider in Orlando, may we suggest reaching out to the team of tech specialists at SemTech IT Solutions? Our team is committed to working with organizations of all kinds to provide enterprise-grade IT solutions and support. We believe in customizing our services to meet the unique IT needs of every client we work with.
Don’t settle for anything less than an Orlando IT provider who listens to your needs and develops strategic solutions for your tech challenges. Let SemTech IT Solutions help! Reach our team of IT professionals anytime at (407) 329-5126.