According to Entrepreneur.com, 86% of customers are willing to pay more for goods and services if they receive exceptional customer service from your brand. In a time when margins are slim, and it can be challenging to differentiate from your competitors, this type of fantastic customer experience may be what takes your company to the next level. That doesn’t always mean having a stellar return policy or guaranteeing the value of the goods and services you provide. Sometimes, it’s as simple as assuring that you have someone answering the phone when a customer needs assistance. With flexible VoIP (Voice over Internet Protocol) phones, you can be confident that you have the tools necessary to provide top-notch service both now and in the future.
If there’s one thing that doesn’t change, it’s that customers will always need support! When customers are unable to reach someone immediately, they can often become confused and frustrated — leading to a loss of customers and revenue in the future. With a VoIP phone system in place, you’re able to rapidly re-route calls from individuals who are unavailable to find someone who can respond to a customer’s requests. Create flexible routing groups with ease, reducing the pressure from individuals who may be ill or out of the office.
Requiring your professionals to call into their office voicemail to check it every day would be a challenge, but this can be easily alleviated with flexible VoIP solutions. Video calls and other types of interactive conferencing help boost collaboration between internal teams, vendors, and customers. With VoIP solutions in place, you can be confident that your organization has a variety of tools available that will help them maintain a high degree of productivity and efficiency — even when they’re not physically in the office.
VoIP telephony is playing an increasing role in the transformation of communication, with integrated solutions offering companies and employees a variety of options for boosting process efficiency and the security of business systems. Only a few years ago, emailing a file back and forth was a perfectly acceptable way to do business — although it was incredibly inefficient. Today, integrated VoIP telephony allows individuals to share information in a variety of ways without the added security concerns or process issues that were encountered in the past. Tight integrations with email platforms for visual voice mail and other solutions will continue to enhance the communications experience.
The dramatic increase in remote work during the COVID-19 crisis has reinforced the need for ongoing attention to telecommunication systems. When networks are all local, and staff is mostly occupying the same space, more traditional phone systems may have been acceptable. Today’s mobile workforce demands access to communication solutions that are flexible enough to meet their needs. The professionals at SemTech IT Solutions are well-versed in providing solutions that will keep your teams, customers, and vendors communicating smoothly regardless of their physical location. Contact our team at 407-329-5126 or reach out online anytime by filling out our contact form.