The Orlando IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At SemTech IT Solutions, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

  • Do you have questions about IT Services and what they can do for your company? Fill out this simple form with your questions and our team respond promptly!
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      • Who Are We?
      • It's A Secret!
      • Our Difference
      Who Are We?

      It's Nice To Know Who You're Working With, We Get That

      SemTech IT Solutions understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied customers!

      About SemTech IT Solutions
       
      It's a Secret

      Shhh, don't tell anyone we told you!

      WARNING: We are about to let you in on a secret about how most computer companies really make their money! We will cover the three main types of IT companies and what you can expect out of them.

      Discover What It Is!
       

      We are not your typical business, We are your business partners

      We live by the idea that your business needs come first, so much so that our CEO Brian Willcox has written a letter for you to read showing just how dedicated our team is to not only solving problems but your success!

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      Our Difference
       

      What Our Clients Say

      • Amazing!

        Doing business with SemTech IT Solutions has been a pleasure.  Brian Willcox and team are a great bunch to work with!  They really know their stuff when it comes to eliminating annoying computer issues and making technology actually WORK for businesses.

      Latest Blogs

      Tip of the Week: Tab Basics For Better Browsing

      Open a New Tab
      Sure, you could always use your mouse to add a new tab to your browser window, but using a keyboard shortcut is a lot more impressive. More importantly, it makes your browsing experience faster, incrementally boosting your productivity. To open a new tab with a keyboard shortcut, press Ctrl + T.

      Close a Tab
      Just like opening a tab, there’s the easy way to close a tab--clicking the little ‘x’ next to the page title on the tab in question. However, you can also close out the tab by clicking on it with the middle button of your mouse. Admittedly, it isn’t much of a shortcut, but it is a great way to show off your computing chops at the office.

      Reopen a Closed Tab
      Whoops--that wasn’t the tab you meant to close. Fortunately, you can press Ctrl+Shift+T to restore a closed tab. You can even go back more than one closed tab. So, if you need to find something that you closed a while ago, all you need to do is repeat the key command until you find what you need.

      Open a Link in a New Tab
      This comes in handy when you want to investigate something further, but you don’t want to leave the page you’re currently on. There are a few methods of accomplishing this. First, you can always right click on the link and select Open link in new tab, but there are also some shortcuts that let you accomplish this as well. Just like you can close tabs with the middle button of your mouse, you can also open links in new tabs by again clicking on them with the middle button. Finally, if you’re using Internet Explorer or Firefox, you can hold down Ctrl and click the link to have it open in a new tab.

      Switch Between Open Tabs
      If you need to quickly reference the contents of another tab, you can use your number keys as a quick shortcut. Pressing Ctrl with whichever number tab you want to view will let you jump to that tab. So, if you wanted to jump to the fourth tab, you’d press Ctrl+4.

      So how will you make use of these tab shortcuts and tips? Let us know in the comments, and make sure you subscribe to our blog.

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      Do Your IT Solutions Support You the Way They Should?

      What kind of service can I expect from my service level agreement?
      SLAs are not created equal from company to company. Some providers will fully cover issue A, but leave you high and dry where issues B and C are involved. Some may cover A through C, but may only provide the bare minimum of service. Some may fully cover all issues, but their response times may be so slow that they may as well not cover them at all.

      On the other hand, some companies will offer exceptional service, with reasonable response times between non-critical to emergency matters. Make sure that you know which kind of service you can expect from your solutions provider.

      How will my network be managed?
      This inquiry covers a few different concerns that you should make sure your provider addresses. First of all, you need to make sure that they are not going to charge you excessively for basic support and similar IT requirements. If your management costs are going to keep you from being able to improve in the future, it makes more sense to find a more reasonable provider. Speaking of future improvements, you need to make sure that your provider can handle changes that will happen over time.

      After all, the primary goal of most businesses is to grow and become more profitable. This will necessitate improvements to your IT infrastructure in order to support the increased workload and increased user needs. If your provider isn’t prepared to help you grow, they have become a liability instead of an asset. Your business is built around the abilities of your IT, so if it can’t grow, neither can your business.

      Is my business protected against possible disaster?
      In IT, ‘disaster’ covers a wide scope of events. First, there’s the risk of hardware failure that could derail productivity and facilitate data loss if not properly prepared for. Of course, there are other causes of disaster as well, that can have many of the same effects to your crucial business data or the ability for the business’ employees to be productive. Without the means in place to enable the workforce to return to full productivity as quickly as possible, your business could easily suffer from ill effects as a result.

      Data theft is another serious issue that businesses need to consider as well. Has your IT resource put the proper defenses in place to protect your data both on your internal systems and when it is accessed on a mobile device? Have they considered what will need to happen if an employee leaves and should therefore no longer have access to your data, even if it was accessed on their personal device?

      These are just a few of the subjects your IT resource should have complete and reliable responses to. If you’d like to find out how we approach these matters, keep reading the SemTech IT Solutions blog, and reach out to us directly at 407-830-1434.

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      Are Shortcuts Sabotaging Your Progress?

      CIO.com explains why oversight is absolutely critical for any IT project, and most importantly, the risk-prone discovery phase: “Discovery is the crux of project risk. Although the discovery and architecture phases of a project may represent only 15 percent of the overall effort, an error or omission early on can cause cost overruns of 150 percent or more.” Have you had any problems concerning this topic with your own IT project implementation procedure?

      To keep your next IT project from crashing and burning, you need to invest considerable time and effort into the discovery and architecture phases for any new initiative. This helps you ensure that things are done right the first time and that they don’t create more trouble than they’re worth in the long run. Of course, the real question is how you can make sure this happens.

      This is where working with your vendors and a managed service provider comes into play. If you feel that they aren’t answering your questions with confidence, or that they are rushing to get something done, you need to bring it up before it’s too late to do anything about it. You want your vendors to explain their actions in clear terms and offer complete transparency with any new technology implementation, and the same can be said for your service providers.

      Next on the docket is to know what a project will look like if it’s being rushed. Busy business owners who have a lot on their plate in the first place might not know the warning signs of such a situation, but SemTech IT Solutions does. Here are some of the warning signs that your vendors are cutting corners for any new IT implementation:

      • Documents prepared for the project lack substance. In this case, they might be filled to the brim with industry jargon and sales propaganda, rather than actual information about your company’s needs. This can overwhelm a business owner with so many features and benefits that they don’t necessarily know what exactly they are getting and how it helps their business.
      • Project requirements might be ignored, or they may not be treated with proper priority. This ultimately leads to poor step-by-step implementation of the project, and while they might not seem to have immediate consequences, running into troubles with your budget or deadline will be all the more painful when they arise.
      • There may be information or requirements missing to fulfill important steps. Ideally, you want your implementation to be seamless. However, if there are gaps discovered in the implementation phase rather than the discovery phase, these issues could have drastic effects on the project’s timeline. In some instances, you might have to completely reevaluate the scope of the project.
      • You may notice that your business’s needs change significantly during the implementation process, which causes the project to be insufficient to suit the needs of your organization upon completion. Technology is often prone to becoming obsolete by more recent solutions, so you should be able to adequately plan for these shifts. Issues like these can become a major problem if you have to redo a project before it has even been used.

      All of these shortcuts could prevent an IT project from going smoothly, but you can dodge all of these by working with a consultant like SemTech IT Solutions. We can provide your business with an IT roadmap that can guide you through the implementation process of any new IT initiative. To learn more about how we can help your business succeed, reach out to us at 407-830-1434.

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      Latest Blog Entry

      The use of a browser’s tabs has become the default way that many people move around the web. In fact, there’s a good chance that this blog is just one of many browser tabs you have queued right now. However, there’s an equally good chance that you aren’t using browser tabs t...

      Latest News

      SemTech IT Solutions launches new website!

      SemTech IT Solutions is proud to announce the launch of our new website at www.semtechit.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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