5 Things You Should Know About Your Current-Or Next-IT Support Company

August 22nd, 2023 by admin

5 Questions You Need To Ask Your IT Company

1. Does your IT company understand your strategy?

2. What’s your IT company’s 5-year plan?

3. How do they handle renewal/termination of service?

   • Should the managed services contract terminate, does it require a monthly or annual renewal?
   • Will you incur any penalties for ending your service before the expiration date?
   • What is considered acceptable, in the contract, for the IT company to cancel the agreement on their end?

4. What is their track record?

   • Do they have KPIs, benchmarks, score cards, or other qualitative trackers available for review?
   • What is their CSAT, and how has it changed over time?
   • What stats can they provide on your service ticket resolutions over the past quarter?

5. What do their other clients say?

It’s Never Too Late To Know More

Tags: semtech

Posted in: IT Services