AI Agents That Handle Real Work. Built and Managed by SemTech.
Persistent, always-on software workers that connect to your systems, follow your business rules, and handle specific processes autonomously — with human oversight built in at every step.
What Is a Custom AI Agent?
A custom AI agent is software that SemTech designs, builds, and operates for your business. It connects to your systems — email, CRM, ticketing, accounting, file storage — follows business rules you define, and handles a specific process autonomously. Unlike a workflow that runs on a schedule, an agent can respond to events in real time, make decisions within guardrails SemTech sets, and integrate with your existing software.
How We Build Your Agent
- Discovery. We sit down with you, map the process, and define the rules and guardrails. What should the agent do? What decisions can it make on its own? Where must a human approve?
- Design. SemTech engineers design the agent architecture, select the right AI models, and map the system integrations needed.
- Build and sandbox test. The agent is built and tested in an isolated environment with sample data. You review the outputs and confirm accuracy.
- Deploy with monitoring. The agent goes live in your production environment with full monitoring, version history, and rollback capability. If the agent misbehaves, we catch it and revert.
- Optimize. Quarterly reviews assess agent performance, accuracy, and business impact. We tune and improve continuously.
Agent Examples
IT Help Desk Triage Agent
Reads incoming support tickets, categorizes by urgency, suggests solutions from your knowledge base, assigns to the right technician, and sends the user an acknowledgment with an ETA. Reduces average response time and frees technicians for complex issues.
Contract Review Agent
When a new contract arrives, the agent extracts key terms — dates, obligations, payment terms, termination clauses — compares them against your standard positions, flags risky language, and generates a redline summary for your attorney. Hours of review compressed to minutes.
Patient Intake Agent
Reads incoming patient forms, verifies insurance information, cross-references against scheduling, flags missing information, and pre-populates the EHR. Reduces front-desk workload and intake errors in medical practices.
Project Status Agent
Monitors your project management tool, sends automated status updates to stakeholders, flags overdue tasks, and generates weekly client reports from timesheet and task data. Keeps construction projects on track without manual reporting.
Always Safe, Always in Control
Human in the Loop
Every agent has approval gates for sensitive decisions. You define what requires human sign-off during the design phase. The agent proposes; humans approve when it matters.
Version History and Rollback
Every agent change is versioned. If an update causes unexpected behavior, SemTech rolls back to the previous working version in minutes. No business disruption.
Production Analytics
You see exactly what your agents are doing: tasks completed, decisions made, escalations triggered. Full transparency through your quarterly business review dashboard.
Frequently Asked Questions
How is an agent different from a workflow?
A workflow runs on a schedule and processes a batch of work at a defined time. An agent is always on, responding to events as they happen in real time. Workflows are great for recurring reports. Agents are better for processes that need immediate response, like triaging incoming tickets or reviewing contracts as they arrive.
What systems can agents connect to?
Agents can integrate with most business systems that have APIs, including CRM platforms, ticketing systems, email, accounting software, EHR systems, project management tools, and file storage. During discovery, we assess your specific tech stack and confirm what is feasible.
How do we know the agent is making good decisions?
Every agent operates within guardrails you define. For high-stakes decisions, human approval is required before the agent acts. SemTech monitors agent accuracy and provides quarterly reports on performance. If accuracy drops below your defined threshold, we tune or retrain the agent.
How long does it take to build a custom agent?
Most custom agents take four to eight weeks from discovery to production deployment, depending on complexity and the number of system integrations required. We provide a detailed timeline after the discovery phase.
See What SemTech IT Solutions Clients are Saying
High praise for this company — and staff! Alfredo was a pro helping us with our new monitor installation and couldn't have been nicer. Definitely recommend this company. A+ service!
Lisa C.
Orlando, FL
Non-Profit
Our company has been working with the SemTech team for almost two years, and we have noticed a huge difference in our security and productivity. Nick has taken excellent care of us throughout the entire process. From Kristie to every tech, each team member has treated us with respect and promptly addressed all our requests. I highly recommend SemTech to anyone looking for fully managed IT support.
Megan A.Orlando, FL
Construction Services
SemTech has transformed our IT system to keep the company safe and productive. The only regret we have is not hiring them sooner. The costs have been exactly as quoted and we have not felt any unnecessary sales pressure. The staff is a pleasure to work with and very responsive. We highly recommend SemTech.
Kelly F.
Orlando, FL
Law Firm